General terms & conditions - COUNTRY CYCLES

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General terms & conditions

Returns Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in
our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the
particular offending provision in our Returns Policy will be deemed inapplicable.

Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to
return or exchange an item bought online with a valid receipt. If 30 days have gone by since your
purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That
means your item must be unused and in the same condition that you received it. The item must
be in the original packaging and returned with any accessories, labels and “free gifts” or bonus
To complete your refund or exchange, we require a receipt or proof of purchase. Please do not
send your purchase back to the manufacturer.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory
quality, unfit for purpose or not as described, and get a full refund.

But this right is limited to 30 days from the date you took ownership of the goods (this could be the
date of purchase or the date the goods were delivered to you – whichever is later).

After the initial 30 days, you can’t demand a full refund in the first instance, but you still have the
right to a repair or replacement

Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection of your
If you are approved, then your refund will be processed, and a credit will automatically be applied
to your credit card or original method of payment, within 14 calendar days. If you paid for
standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted (if applicable):

● Books or other paper products with obvious signs of use;
● Any item not in its original condition, which is damaged or missing parts for reasons not
due to our error; and
● Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit
card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:
[email protected]

Sale items
We do not offer refunds for sale items, unless they are faulty.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the
same item, please send us an email at [email protected]
and post your item to:

G63 9PT

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift
credit for the value of your return. Once the returned item is received, a gift certificate will be
mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and they will find out about
your return.

To return your product, please mail your product to: [email protected] with your details
and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the
item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund. Depending on where you live, the time it may take
for your exchanged product to reach you, may vary. If you are shipping an item over £50, you
should consider using a trackable shipping service or purchasing shipping insurance as we
cannot guarantee that we will receive your returned item.

Right to cancel
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right
to cancel your order up to 14 days from the day you receive your goods if you are an online, mail
or telephone order customer. You then have a further 14 days from the date you notify the
retailer of your cancellation to return the goods. The refund will include any standard delivery
charges paid. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel, follow the step below:

Contact us, stating the order you would like to cancel, at the following email: [email protected]

We will refund to you the price paid for the items and (unless you did not pay for delivery) the
delivery charges that you paid up to a maximum amount of the cost of our standard delivery
option. You will be refunded to your original method of payment within 14 calendar days of our
receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of
return from you. If we do not receive the cancelled items back, we may arrange to collect them
from you at your cost.

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